Help
Support
We’re here to help you get the most out of PrepMate AI. Reach us any time — a real person will get back to you.
Common questions
How do I get started?
Request a demo. We set up your restaurant, connect your POS, and walk your team through the agents — usually live within about a week.
Is there really a free trial?
Yes. The first 6 months are free, with all features open and no contract. Use it, see the data, then decide.
Can I use it in Chinese?
Yes. The Employee App, the Rewards App and much of the platform run in English and 繁體中文.
Which POS do you work with?
We’re live on Dudoo POS and integrate with Loyverse. POS sales import and bank/card connections (Plaid, Zelle) are supported — ask us about yours.
How do Google reviews work?
Connect your Google Business Profile from the dashboard. AI drafts replies; you approve every one before it posts. See the Google Reviews page.
How do I delete my account?
In-app or by email. See the Account Deletion page for the full process.
Still stuck? Email hello@prepmateai.com with your restaurant name and a short description, and we’ll take it from there.